Appointments

Ring our main switchboard number on 0845 155 0070 to book an appointment for any of our clinics or services. If you need us to call you back then please tell the receptionist.

The switchboard offers several options for you to select from. Please listen carefully to all of the options before making a selection - the options may vary at certain times.

• Urgent cases are seen on the day
• If your condition is non-urgent you can expect to see a GP within two working days, though you may have to wait longer if you want to see a specific doctor
• We do offer some advance booking appointments - please speak to a member of the reception team to make an appointment
• We also offer telephone appointments - please let the receptionist know if you think your problem can be dealt with over the phone
• Tell us if you are in a telephone box.
• Say immediately if your call is an emergency
• Let us know if more than one person in the family needs to be seen. An appointment is for one person only
• Be on time for your appointment - the doctor may not see you if you are more than 10 minutes late.
• Tell us if you need to cancel your appointment - there may be another patient who needs it! You can cancel your appointment by choosing the cancellation option when you phone the surgery number.

Long Appointments

Long appointments are usually required for medical examinations for certificates such as HGV. If you think you may require a long appointment then please inform the receptionist who will book the appropriate time.

Home Visits

Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible where more facilities like x-rays, blood tests cardiographs and nebulisers are available . However, we can visit you at home if your condition means you cannot attend the surgery.

If you think you need a doctor to visit you at home then please telephone the surgery before 10.30am whenever possible and let us know if your visit is urgent. The doctor may call you back to discuss your symptoms and assess whether a visit is necessary.

If you require a doctor to visit you at home and the surgery is closed, please telephone 0845 155 0070 and your call will be diverted to the emergency out of hours service.